Privacy Policy
TNA Bus Hire Pty Ltd (ABN 61 667 124 130), trading as MiniBusCharter.com.au, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1.Information We Collect
We collect personal information that you voluntarily provide when making a booking, requesting a quote, or contacting us. This may include your name, email address, phone number, pick-up and drop-off addresses, travel dates and times, number of passengers, and payment details. We may also collect information automatically through cookies and similar technologies when you visit our website, including your IP address, browser type, pages visited, and referring URL.
2.How We Use Your Information
We use the information we collect to process and manage your bookings, provide quotes and respond to enquiries, communicate with you about your charter services, improve our website and services, send you marketing communications where you have opted in, comply with legal obligations, and prevent fraud. We will not sell or rent your personal information to third parties.
3.Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance your browsing experience, analyse site traffic, and understand where our visitors come from. You can control cookies through your browser settings. We use Google Analytics and Google Tag Manager to collect anonymised usage data. These tools may set cookies on your device to help us understand how visitors interact with our website.
4.Third-Party Services
We may share your personal information with trusted third parties who assist us in operating our business, including licensed bus and coach operators who fulfil your charter booking, payment processors who handle transactions securely, email and communication service providers, and analytics providers such as Google. These third parties are obligated to keep your information confidential and use it only for the purposes we specify.
5.Data Security
We take reasonable steps to protect your personal information from unauthorised access, use, modification, or disclosure. We use industry-standard encryption for data transmitted through our website and store personal information on secure servers. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
6.Data Retention
We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements. Booking records are retained for a minimum of seven years to comply with Australian tax and business record-keeping obligations.
7.Your Rights
Under Australian Privacy law, you have the right to access the personal information we hold about you, request correction of inaccurate or outdated information, request deletion of your personal information where it is no longer needed, opt out of marketing communications at any time, and lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached. To exercise any of these rights, please contact us using the details below.
8.Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised date. We encourage you to review this policy periodically.
9.Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us: Email: [email protected], Phone: 1800 287 242, Post: TNA Bus Hire Pty Ltd, Level 12, 100 George St, Sydney NSW 2000.